Shipping & Refund Policy
SHIPPING
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Zendrop is one of our fulfillment center partner. Our products are sent directly from the warehouse of Zendrop to the customer once the order is placed. Zendrop US Warehouses typically ship orders to the customers in 2-5 business days it may vary depending on the country and pin-point address.
More info on shipping to other countries visit this link below:
https://support.zendrop.com/en/articles/8487356-average-shipping-times-per-country
More info on Refunds, Replacements, Returns visit this link below:
https://support.zendrop.com/en/articles/8144055-refunds-replacements-returns
Trendsi is our another fulfillment center partner. The products are sent directly from the warehouse of Trendsi to the customer once the order is placed. They have different return and shipping polices. Please be sure to visit them before you purchase a product. Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. Please allow Trendsi 5 - 7 business days from the day we receive the returned package to process.
More info on Shipping Visit this link below:
https://help.trendsi.com/hc/en-us/articles/8678195060123-Shipping-Information
More info on Returns Visit this link below:
https://help.trendsi.com/hc/en-us/articles/8362114469275-Trendsi-Return-Policy
https://help.trendsi.com/hc/en-us/articles/9017671312539-Return-Processing-Time
https://help.trendsi.com/hc/en-us/articles/8677988957851-Order-Cancellation-Policy
RETURNS
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We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at sharkscom24@gmail.com. Please note that returns will need to be sent to the following vendor's address where it came from.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at sharkscom24@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sharkscom24@gmail.com.
